Problems or complaints

At Abbey Medical Centre we make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

If for any reason you do not want to speak to a member of our staff, then you can request that the ICB investigates your complaint. They will contact us on your behalf:

Patient Experience Team,

Civic Centre,

Arnot Hill Park,

Nottingham Road,





[email protected]