New Patient Registration

Welcome to Abbey Medical Centre, this practice accepts patients who have moved into, or are living in, our catchment area.

Catchment area

How to Register

To register with our practice we need a number of registration forms to be completed. These can be collected from the surgery, or downloaded here to be printed and completed.

1) GMS1 

2.)Registration Pack

Patients who are homeless, new to the country, or without proof of address of ID are able to register with us as patients. 

*  Consent to Share Information to other Health Professionals.

This is a form stating whether you agree or not to share your detailed medical record with other health professionals who may need to provide treatment for you. More information is available here Information Leaflet on sharing your record

**  Summary Care Record for Emergency Care

A Summary Care Record is an electronic record which contains information about the medicines you take, allergies you suffer from and any bad reactions to medicines you have had. If you wish it can also contain additional information about your health.

Having this information stored in one place makes it easier for healthcare staff to treat you in an emergency, or when your GP practice is closed.  For more information on the NHS Summary Care Records, see the attached information sheet Summary Care Record Information Sheet or go to the website at: http://www.nhscarerecords.nhs.uk

Changes to Personal Details

If you change your phone number, address or name please let us know as soon as possible, so that we can update your records. This is important, especially if we need to contact you.

Guide to GP Services

The Royal College of General Practitioners has produced a useful guide for patients about the services on offer at GP Surgeries and how to access them.  You can download the guide below.

A Patient Guide to GP Services

These fact sheets have been written to explain the role of UK health services, the National Health Service (NHS), to newly-arrived individuals seeking asylum. They cover issues such as the role of GPs, their function as gatekeepers to the health services, how to register and how to access emergency services.

Special care has been taken to ensure that information is given in clear language, and the content and style has been tested with user groups. Open the leaflets in one of the following languages

English	Urdu
Albanian	Hindi
Arabic	Lithuanian
Bulgarian	Polish
Chinese (Cantonese)	Portuguese
Chinese (Mandarin)	Spanish
Russian	French
Turkish	Punjabi
Gujerati	Somali
Croatian	Bengali
Farsi

Temporary Registration

If you are ill while away from home or if you are not registered with a doctor but need to see one you can receive emergency treatment from the local GP practice for 14 days. After 14 days you will need to register as a temporary or permanent patient.

You can be registered as a temporary patient for up to three months. This will allow you to be on the local practice list and still remain a patient of your permanent GP. After three months you will have to re-register as a temporary patient or permanently register with that practice.

To register as a temporary patient simply contact the local practice you wish to use. Practices do not have to accept you as a temporary patient although they do have an obligation to offer emergency treatment. You cannot register as a temporary patient at a practice in the town or area where you are already registered.

Download the Temporary Resident Registration Form

Patient Charter

What You Should Reasonably Expect From Our Practice:

You will be treated as an individual and will be given courtesy and respect at all times, irrespective of your ethnic origins, religious beliefs, personal attributes or the nature of your health problems.

Staff will maintain your right to privacy and not discuss your illness with other staff or Doctors within hearing distance of other people.

Your Doctors and practice nurses will strive to see you within 30 minutes of your appointment time. Where this is not possible you will receive an explanation for the delay on request.

If you need a repeat prescription, one will be provided within 48 hours (Monday to Friday) of your request. Patients needing an urgent appointment will be able to see a doctor within 24 hours. (If you ask for a named doctor this may take longer.)

You have a right to a full explanation of your illness and any tests, investigations or consultations relating to that illness. You must inform us if you do not understand the explanation.

If you require a home visit or out of hours house call, the doctor or his qualified deputy will make a decision whether to give advice over the telephone or to visit. Lack of transport in itself is NOT a reason for a home visit.

If you have any complaints or concerns relating to the practice, it’s staff or the services offered, please contact the Practice Manager, who will provide a timely response to them.

What The Doctors and Practice Staff Should Reasonably Expect From You:

We ask that you treat doctors and staff with courtesy and respect at all times. Doctors have instructed their receptionists to ask certain questions so that they may deal with your requests in accordance with policies set out by the doctors.

Please let us know if you change your personal details or address. If you cannot keep an appointment please let us know as soon as possible, this may enable someone else to be seen.

Please order repeat prescriptions 48 hours in advance. Do not expect prescriptions every time you see a doctor – they are quite often not necessary. Please follow your doctor’s advice and take the full course of medications that may be prescribed for you.

Before seeking a home visit think seriously whether it is necessary. When requesting a visit please contact the surgery before 10 am unless a genuine emergency arises later. Out of Hours visits should only be requested in an emergency, not for minor illnesses, which can wait until morning.

We are committed to maintaining good communications and providing a high standard of care to our patients. Helpful suggestions are always welcome.

Please Note

Any patient who is more than 10 minutes late for an appointment will be asked to book another appointment; the person may be seen at the end of the surgery in exceptional circumstances only.

People who appear intoxicated on attending the surgery will be asked to book another appointment when sober.

Action will be taken if any patient repeatedly fails to attend for booked appointments.

The Practice has a NO SMOKING policy within the building. Visitors must not bring weapons (neither real nor replica), drugs or alcohol onto the premises.

Any person who is verbally aggressive or abusive will be asked to leave

Anyone who is threatening or actually violent will be asked to leave or will be removed from the premises by the police.

Any patient who is violent will be removed from our list immediately.